Policy

Payment/Fees Policy

 

All registrations are secured on a first-come, first-served basis. Your registration in a course is dependent upon receipt of full payment. We accept payment by credit card. All payment will be in (Dirhams/Rub/US Dollars).

Refund Policy

Cancellation of a course must be made a minimum of 5 business days prior to the course to be eligible for a full refund. Cancellations made less than 5 days before the course are not eligible for a refund. Written notice of cancellation shall be effective on the date the withdrawal is received by CUH&P by Yulia Volimerets LLC. Refunds will be made within 5 days following receipt of cancellation or withdrawal requests.

Registration Modifications

Modifications to registration, including substitutions of participants or transfer of course dates, must be completed at least seven days before the program date. Participants may contact CUH&P by Yulia Volimerets LLC to modify their registration at volimerec@gmail.com. Course changes will be allowed as long as there are spots available.

Partial Completion Policy

Will offer credit for partial completion of a course

CUH&P by Yulia Volimerets LLC will offer credit for partial completion of a course. The number of hours awarded will depend on the number of hours of curriculum received. If you are interested in receiving partial credit for a course in which you are currently or were previously enrolled, please contact Yulia Volimerets at volimerec@gmail.com no more than 3 days after the course has ended. Please include details about the course in which you were enrolled, the number of credit hours you are seeking, and any additional relevant information. If approved, you will receive a certificate of credit from CUH&P by Yulia Volimerets LLC indicating the number of training hours completed.

Grievance and Complaints Policy

CUH&P by Yulia Volimerets seeks to ensure equitable treatment of every person and to attempt to solve any grievances in a timely and fair manner. Participants have the right to file a grievance regarding presentation or content, facility concerns, or instructor/faculty behavior. All grievances will be addressed to the best of our ability to prevent further problems. A process for filing grievances can be found below:

  • A participant should first attempt to resolve the issue directly with the educator/trainer, staff, or participant with whom they have an issue. If participants are not comfortable approaching the individual, they can proceed to step 2.
  • If participants are not comfortable approaching the individual with whom they have a grievance, or are unable to resolve the issue directly, participants should submit a written grievance to the program manager within 3 days. The program manager will review the issue and talk to the student within 2 days of receiving the complaint. The program manager will work with all parties involved to resolve the issue.
  • If a participant does not feel the issue is resolved, a written request for an appeal should be sent to CUH&P by Yulia Volimerets / Yulia Volimerets volimerec@gmail.com for review. This appeal should include the original complaint and reason(s) the participant is unsatisfied with the resolution attempt(s). Appeals are reviewed and a written response will be provided to the participant within 3 days. All appeal decisions are final.

Transfer of Credit Policy

Will accept partial credit from other organizations or programs

If you have completed a Level 1 program at another organization, we will apply your completed credit hours to your Level 2 program. You must provide documentation of your Level 1 completion, including the organization, number of hours completed, completion certificate, and contact information for the organization or trainer. You may be asked for additional details or documentation on an as-needed basis. Please contact Yulia Volimerets at yuliavolimerec@gmail.com for more information.

Illness Policy

In order to provide you with the minimum required training hours for certification, it is important that you are present at all course meetings. If you have an emergency or become ill and are not able to attend a coaching session, please contact your instructor and CUH&P representative Yulia Volimerets volimerec@gmail.com immediately. You will be expected to complete the session materials, review the session recording, and complete a coaching session outside the live session to make up for the missed session.

If you need to miss more than 3 hours of the course, you will have the option to work with the instructor to cover the missed material at your own expense or register for another course. If you miss more than 1 hours of mentor coaching, you will need to arrange and pay for individual mentor coaching sessions to complete the required 10 hours of mentor coaching to satisfy the International Coaching Federation requirements.

Petitions to this policy are considered on a case-by-case basis and must be submitted in writing to the instructor and CUH&P

Grievance and Complaints Policy

CUH&P by Yulia Volimerets seeks to ensure equitable treatment of every person and to attempt to solve any grievances in a timely and fair manner. Participants have the right to file a grievance regarding presentation or content, facility concerns, or instructor/faculty behavior. All grievances will be addressed to the best of our ability to prevent further problems. A process for filing grievances can be found below:

  • A participant should first attempt to resolve the issue directly with the educator/trainer, staff, or participant with whom they have an issue. If participants are not comfortable approaching the individual, they can proceed to step 2.
  • If participants are not comfortable approaching the individual with whom they have a grievance, or are unable to resolve the issue directly, participants should submit a written grievance to the program manager within 3 days. The program manager will review the issue and talk to the student within 2 days of receiving the complaint. The program manager will work with all parties involved to resolve the issue.
  • If a participant does not feel the issue is resolved, a written request for an appeal should be sent to CUH&P by Yulia Volimerets / Yulia Volimerets volimerec@gmail.com for review. This appeal should include the original complaint and reason(s) the participant is unsatisfied with the resolution attempt(s). Appeals are reviewed and a written response will be provided to the participant within 3 days. All appeal decisions are final.
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