At Chicago University of Hypnosis and Psychology (CUH&P), we are committed to providing a fair, inclusive, and supportive learning environment for all students. To ensure that any concerns are addressed promptly and equitably, we have established a clear process for filing and resolving complaints.

How to File a Complaint

If you have a concern related to course content, instructor behavior, administrative issues, or other aspects of your experience at CUH&P, follow these steps:

1. Address the Issue Informally:

   • If possible, discuss the issue directly with the person involved (e.g., instructor, staff member, or peer). Many concerns can be resolved through open communication.

2. Submit a Formal Complaint:

   • If the issue cannot be resolved informally, submit a written complaint to the program manager at volimerec@gmail.com within 3 business days of the incident.
   • Your complaint should include:
     • A detailed description of the issue.
     • Any relevant documentation or evidence.
   • The program manager will review the complaint and respond within 2 business days to discuss possible solutions.

3. Appeal the Decision (if necessary):

   • If you are dissatisfied with the resolution, submit a written appeal to the program director at volimerec@gmail.com within 3 business days after receiving the initial decision.
   • Your appeal must include:
     • The original complaint.
     • Reasons for your dissatisfaction with the proposed resolution.
   • The appeal will be reviewed, and a written response will be provided within 3 business days.

Final Decision

Decisions made by the program director after the appeal process are final and binding.

Confidentiality

All complaints will be treated with the highest level of confidentiality. Information related to complaints will only be shared with those directly involved in the resolution process.

External Complaint Escalation

After completing the internal grievance process, if you still feel your concern has not been adequately addressed, you will have the opportunity to escalate your complaint to external regulatory bodies. (Details about this will be added once licensing is complete.)

Contact for Grievance Process

For any questions regarding the grievance policy, please contact:
Yulia Volimerets
Email: volimerec@gmail.com
Phone: +1 (847) 651-2025